Replacing an Expired Callsign Certificate
  
  If one of your Callsign Certificates expired before you renewed it, you can request a replacement using the procedure below. 
  You can also use this procedure the obtain a replacement for a passphrase-protected Callsign Certificate whose passphrase you've forgotten.
These instructions assume that your Callsign Certificates reside in the folder C:\MyLoTWCertificates (if you've stored them in a different folder, adjust the instructions accordingly).
	
		
	
	
		
			| 1. | Start TQSL; if you're not running the current version, you should upgrade 
			before proceeding. | 
		
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			| 2. | Verify that the Callsign Certificate has expired by displaying its properties. | 
		
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			| 3. | If the Callsign Certificate has indeed expired, or if it's passphrase-protected and you've forgotton the passphrase, delete it. | 
		
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			| 4. | Select the Callsign Certificate menu's Request New Callsign Certificate Request... command. | 
		
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			| 5. | The Request a New Callsign Certificate  dialog will appear: | 
		
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			|  | In this dialog, | 
	
	
		
		
	
	
		
			|  | 5.a | Specify the callsign, DXCC entity, begin date, and end date | 
	
	
		
		
		
	
	
		
			|  |  | 5.a.1. | Specify the callsign, without any portable identifiers | 
		
			|  |  | 5.a.2. | Select the DXCC entity associated with the callsign | 
		
			|  |  | 5.a.3. | Set the QSO begin date to the date of the first QSO made with the callsign | 
		
			|  |  | 5.a.4. | For an active callsign, leave the QSO end date blank; for an inactive callsign, set the QSO end date to the date of the last QSO you made with this callsign | 
		
			|  |  | 5.a.5. | Click the Next button | 
	
	
		
		
	
	
		
			|  | 5.b | Enter your name and address | 
	
	
		
		
		
	
	
		
			|  |  | 5.b.1. | For US callsigns, the mailing address you enter must match your address in the FCC database | 
		
			|  |  | 5.b.2. | Click the Next button | 
	
	
		
		
	
	
		
			|  | 5.c | Enter your email address. Then click the Next button | 
		
			|  | 5.d | You will be prompted to enter a passphrase | 
	
	
		
		
		
	
	
		
			|  |  | 5.d.1. | If you're using a shared computer, you should protect your Callsign Certificate by entering the same passphrase in both textboxes; you'll be asked to provide this passphrase each time you direct TQSL to digitally sign a log file. If you control access to the computer you're using, you can leave both textboxes empty, thereby avoiding the need to provide a passphrase each time you direct TQSL to digitally sign a log file. | 
		
			|  |  | 5.d.2. | Click the Next button | 
	
	
	
	|  | 5.e | If needed, TQSL will recommend the appropriate Callsign Certificate to validate your request: | 
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	|  |  | Click on the recommended Callsign Certificate, and then click the Finish button | 
	
		
		
	
	
		
			|  | 5.f | If your computer has internet access, you will be asked if you want to upload this certificate request to LoTW; click the Yes button, and then select TQSL's Status Log tab to view results of the upload. If your computer does not have internet access, | 
	
	
		
		
		
	
	
		
			|  |  | 5.f.1. | you will be prompted to save a file whose name is the callsign and whose extension is .tq5; save this.tq5file in the folderC:\MyLotWCertificates | 
		
			|  |  | 5.f.2. | this file will be referred to in these instructions as Callsign.tq5 | 
	
	
		
		
	
	
		
			|  | 5.g | Select the Callsign Certificates tab; an entry for your Callsign Certificate will be displayed with a pending icon:  (because the certificate is not yet functional). | 
		
			|  | 5.h | If you did not upload the certificate request to LoTW in step 5.f, protect your pending Callsign Certificate, by directing TQSL to create a Backup File. | 
		
			|  | 5.i | You can terminate TQSL by selecting its File menu's Exit command (on OS X, by selecting the Application menu's Quit tqsl command). | 
		
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			| 6. | If you did not upload the Callsign.tq5file to LoTW in step 5.f, move it to a computer with internet access, and upload it to the ARRL via https://lotw.arrl.org/lotwuser/upload ; use the Browse or Choose File button on this web page to navigate to the folder into which you saved theCallsign.tq5file, and then click the Upload File button. | 
	
	Make sure that your email address is correctly specified. Within 3 business days, you will receive an email message from the ARRL with your Callsign Certificate attached. 
If you do not receive an email message bearing your Callsign Certificate after 3 business days, do not submit another Callsign Certificate request; instead, send an email message to LoTW-help@arrl.org inquiring about the delayed response.
When you receive the emaill message with your Callsign Certificate attached, follow these instructions using the same computer you used for steps 1-6 above.